RESPONSIBILITIES

The Managing Director is accountable for all business operations. This includes developing a strategic business plan to ensure long term success and framework for sound business decisions. Quality Initiatives are developed and resources provided to maintain and improve the quality system. As a non-profit organization, this position is responsible for all local and state legal requirements.

Areas of focus include:

• Promote NAPT with Peers In Industry
• Solicit NAPT Board members who can contribute to the long term success.
• Initiates and approves Management Review
• Final approval of Corrective/Preventive Actions
• Fund Raising
• Overall responsibility for financial stability
• Staffing
• New Business and Partnership Development
• Liaison with Accrediting Bodies
• Provide Insight on Industry Developments
• Business Plan/Strategic Goals & Objectives
• Formulate education goals for staff
• Take all necessary precautions to ensure no conflict of interest occurs between parties associated with NAPT.

OTHER REQUIREMENTS

Mr. Ellis has twenty plus years of technical experience in the administration & maintenance of test equipment. Mr. Ellis has degrees in Electronic Technology and Business. Mr. Ellis is a former U.S. Army officer serving first as a calibration technician, and then as an electronic support platoon leader. After serving in the Army, he became a calibration supervisor for a third party calibration laboratory. For eight years, Mr. Ellis managed calibrations services for various external clients, corporate facilities and their district offices for a Midwest testing firm.

 

Mr. Ellis has served several accreditation bodies as an assessor and as a technical adviser. Mr. Ellis is recognized as an expert in proficiency testing for the test & measurement community.

In his present position, he is responsible for the development, growth, and operations, of a non-profit association that provides administration & technical support to the test & measurement community in the area of interlaboratory comparisons / proficiency tests.

Click here to contact Charles Ellis

RESPONSIBILITIES

The office manager is responsible for over seeing all office activities. Bobbie is responsible for invoicing and payments as well as marketing. She looks forward to making more contact with new and returning clients as she moves into the sales area.

• Invoicing-for both single participant customers and members
• Following up on outstanding invoices
• Sending confirmation email when any payments received
• Recording accounts receivable
• Making adjustments to customer records
• Communicating on past due accounts
• Communicating with new and returning participants to assure customer satisfaction
• Determining the need and demand for new ILC/PT’s to be developed
• Creating test documents for new ILC/PT’s and updating of outdated test documents
• Assigning tasks for various projects to other employees
• Communicating with customers to resolve any emerging problems
• Providing outstanding customer service and support

 

RESPONSIBILITIES

The Quality Manager is responsible for development and full implementation of the NAPT Quality System. Assures staff is knowledgeable of areas that have significant influence. Conducts internal audits per established schedule and provides follow through to the Managing Director. Reviews and assures closure of Corrective and Preventive Action initiatives. Accountable for all ongoing accreditation activities.

Areas of focus include:

• Liaison with accrediting bodies (AB)
• Oversees the maintenance of training/qualification records
• Administering and implementing a atmosphere of continuous improvement
• Oversees coordination of document control activities
• Focal point for resolution of customer complaints
• Provides agenda topics for Management Review
• Provides insight on developments in testing and calibration
• Assists in developing NAPT Business Plan and Strategic Goals and Objectives
• Deputy Technical Manager in their absence
• Take all necessary precautions to ensure no conflict of interest occurs between NAPT, clients or artifact sponsors.

Click here to contact David Kreitlow

Responsible for ensuring information systems are not only working properly but improving the entire information management system to the benefit of our members.  

Karen is responsible for management of our ILC/PT Management Application along with tracking and scheduling.

Karen’s job responsibilities include:

• Answer incoming telephone calls and route accordingly
• Responding to customer inquiries about scheduling of artifacts
• Scheduling and tracking of NAPT artifacts and tests
• Data entry of participant ILC/PT data
• Creating participant preliminary and final reports
• Communicating with customers to resolve any possible problems
• Maintaining the ILC/PT Management application
• Maintaining contact records
• Creating and maintaining NAPT documents and forms
• Creating files as directed, and file internal documents
• To complete any other assigned projects
• Providing outstanding customer service and support

Click here to contact Karen Cox

Maxine is back-up for Karen and is also responsible for specific areas of our ILC/PT Management Application.

Maxine’s job responsibilities include:

• Creating and maintaining hard files and records for Intra ILC/PTs
• Data entry of participant Intra ILC/PT data
• Creating participant preliminary and final reports
• Creating and maintaining NAPT documents and forms
• Creating membership certificates
• Answer incoming telephone calls and route accordingly
• Communicating with customers to resolve any possible problems
• To complete any other assigned projects
• Providing outstanding customer service and support