The Customer Service staff are responsible for management of NAPT's ILC/PT Management Application along with tracking and scheduling.
Responsibilities
Answer incoming telephone calls and route accordingly
Respond to customer inquiries about scheduling of artifacts
Schedule and track of NAPT artifacts and tests
Data entry of participant ILC/PT data
Create participant preliminary and final reports
Communicate with customers to resolve any possible problems
Maintain the ILC/PT Management application
Maintain contact records
Create and maintain NAPT documents and forms
Create files as directed, and filing internal documents
Complete any other assigned projects
Provide outstanding customer service and support