Mercury Thermometer Separation It is common that mercury can separate as part of the shipping of an artifact. It is standard procedure to combine the mercury if it separates. Participants should slowly heat the thermometer so the mercury combines in the top chamber. Once up to mercury has collected at the top, gently tap the side of the […] Read more »
How many measurements do I need to take? You may select from 1 to 15 measured values for your ILC. The intent is to select and perform measurements within the range you are demonstrating measurement proficiency/competence. Read more »
Can I perform a retest? Yes. If you require a retest, please contact us at napt@proficiency.org or call 952-303-6126 to discuss your options. Our staff will be happy to assist you. Read more »
I haven’t received my kit and I have my audit coming up. Can you help? Yes, NAPT can provide you with a letter noting that you are signed up for a kit and the expected date you will be receiving the kit. Read more »
What happens if I do not put the NAPT kit in a protective outer box? You will be invoiced an administrative fee to address this shortcoming. This may include any damages incurred while the kit is in transit. Read more »
I got my kit start notice but haven’t received the kit yet. When will I get it? In accordance with the start notice, you should receive the kit within approximately 2 weeks. If you don’t receive the kit after 2 weeks of receiving your notice, please contact NAPT staff. Read more »
I signed up for a kit and haven’t been given an approximate date to receive the kit. When will I be scheduled? You will be scheduled upon accepting the kit through the customer portal. If you are unsure on what this process looks like, please contact NAPT for assistance at napt@proficiency.org. Read more »
Why have I not received any kits yet? There may be multiple reasons why you have not received a kit in the timeframe you expected. Please contact us and let’s ensure you are signed up for the kit you are waiting for and that you have responded to the acceptance notification email. It’s also possible other labs may have extended their participation time […] Read more »
Can I hand-deliver the kit? Yes, there is an option on the Shipping & Receiving Form. Please indicate your selection on the form and submit it to NAPT accordingly. Read more »
What is the lead time of a kit? Some kits are scheduled months out, others three to four weeks. It’s best to contact staff via a quick call or send an email to napt@proficiency.org with your need and NAPT staff will get back with you ASAP. Read more »
