Does NAPT follow PT plans created in the Customer Portal? Organizations can create a Proficiency Testing (PT) Plan directly within their NAPT Customer Portal. Upon request, NAPT staff are available to assist with the development a PT plan. This is a collaborative process, usually involving a review of the organization’s scope of accreditation and the use of planning tools available in the portal. Once a […] Read more »
Why don’t I see the kits I signed up for in the Customer Portal? If your kit is not in the customer portal, chances are it was not fully processed. Please contact NAPT staff to check the details for your request. Read more »
Why can’t I see my data on the Customer Portal? There could be several reasons: You didn’t send in your receiving form. The enrollment fee hasn’t been paid. You aren’t in the correct area in your portal – please make sure you in the NAPT ILC-PTs tab. Contact NAPT staff if you require further assistance. Read more »
I cannot log into my NAPT Customer Portal – What should I do? To regain access to the NAPT Customer Portal you may: #1 Reset your password on your own by selecting ‘Forgot Password’ from the login page. An email with further details will be automatically sent to the email address NAPT has associated with your profile. #2 Contact NAPT Staff and request to confirm/update your login credentials. […] Read more »
