Why doesn’t NAPT have their Accrediting Body’s symbol on their reports? NAPT serves participates accredited by all major accrediting bodies. As a result, we maintain a long-standing policy of neutrality and do not advertise for any one accrediting body— we like them all. Additionally, NAPT is accredited to ISO/IEC 17043, ensuring that all of our reports are recognized and accepted by all accreditation bodies. Read more »
Does NAPT ship its kits outside of North America? No, NAPT does not ship NAPT Full-Service PT Kits outside of North America. However, NAPT does offer an alternative to the NAPT Full-Service PT Kits, without the trouble of shipping heavy or priceless artifacts. NAPT Intra Manager, AKA Intra Wizard, is our latest online application that was designed for specialized proficiency testing methods and artifacts. […] Read more »
What are NAPT’s hours of operation? NAPT staff is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. (CST). Read more »
Does NAPT calculate uncertainties for participants? No. It is the responsibility of the laboratory submitting results to calculate all uncertainties associated with their measurements. It is not NAPT’s role to state whether a reported uncertainty is correct or not; that oversight lies with your organization’s management and, ultimately, the accrediting body that granted your accreditation. The uncertainty of a measurement is […] Read more »
What is NAPT’s Consulting Policy? NAPT provides proficiency testing services and related tools to its customers. The only consulting NAPT offers is associated with its products. NAPT does not provide consultancy for the development of uncertainty budgets, corrective action investigations, root cause analysis, or other functions as a result of an unsatisfactory performance in a proficiency test (PT). In accordance […] Read more »
What does NAPT consider as objective evidence when revising an original data submittal? NAPT recognizes instances where corrections are necessary to an original data submittal. For NAPT to accept any revision to the original submittal, objective evidence describing and explaining in the request in detail must accompany the revised values. Objective evidence refers to factual information or data that supports a claim or request for change. In the […] Read more »
Does NAPT follow PT plans created in the Customer Portal? Organizations can create a Proficiency Testing (PT) Plan directly within their NAPT Customer Portal. Upon request, NAPT staff are available to assist with the development a PT plan. This is a collaborative process, usually involving a review of the organization’s scope of accreditation and the use of planning tools available in the portal. Once a […] Read more »
Why don’t I see the kits I signed up for in the Customer Portal? If your kit is not in the customer portal, chances are it was not fully processed. Please contact NAPT staff to check the details for your request. Read more »
Why can’t I see my data on the Customer Portal? There could be several reasons: You didn’t send in your receiving form. The enrollment fee hasn’t been paid. You aren’t in the correct area in your portal – please make sure you in the NAPT ILC-PTs tab. Contact NAPT staff if you require further assistance. Read more »
I cannot log into my NAPT Customer Portal – What should I do? To regain access to the NAPT Customer Portal you may: #1 Reset your password on your own by selecting ‘Forgot Password’ from the login page. An email with further details will be automatically sent to the email address NAPT has associated with your profile. #2 Contact NAPT Staff and request to confirm/update your login credentials. […] Read more »
