I just signed up for a kit – how long before I receive the kit? This varies depending on the kit you have enrolled in. NAPT staff will send a Schedule Confirmation Email notating your tentative start date once we have finished processing your enrollment. If you need a kit within 2–4 weeks, please contact us to inquire about Expedited or Priority Scheduling options. On average, a participant will receive […] Read more »
How quickly can I receive an artifact? Most ILC/PTs are scheduled 2 to 4 months in advance, with some kits having longer wait times. NAPT recommends creating a PT Plan to order ahead and secure a specific month for your participation. If you need a kit within 2–4 weeks, please contact us to inquire about Expedited or Priority Scheduling options. For availability […] Read more »
General Information: Cleaning NAPT Artifact Weights Screw-knob weights: Weights in this category are usually cleaned by wiping with a soft non-abrasive material such as high-grade cheesecloth, free from oils or other substances that would leave a residue of any kind on the surface. Occasionally, a weight will have foreign matter adhering to it that requires cleaning by using solvents, applied with […] Read more »
Where do I send my data? The preferred method for submitting data is through your NAPT Customer Portal. However, if you prefer, you may also email your data submittal to napt@proficiency.org, send it directly to a NAPT staff member, or submit it by U.S. mail. Read more »
Why did I fail a set point? There could be several reasons why your performance was unsatisfactory. Without a deeper knowledge of your measurement process, NAPT staff cannot determine the specific cause. However, NAPT members have the ability to work directly with the 50 technical advisors NAPT currently has assisting its members. If you would like to receive assistance from a technical […] Read more »
Do you have someone I can speak to about my data results? To assist you with connecting with the relevant advisor about your data results, please select the link for Technical Customer Support and complete the form to request technical assistance. The completed form will then be directed to the correct advisor. Technical Customer Support Technical customer support requests are sent directly to our Technical Advisors for […] Read more »
I received my preliminary report but I need my final report now – how can I get it? Participants in good standing who are enrolled in an ILC/PT where a technical review has been performed may waive their 5-day grace period. To do so, please contact NAPT staff directly. Once your request is approved, the final repost(s) will be made available in your Customer Portal. You will also receive an email from NAPT […] Read more »
Why hasn’t my report been sent? There are several possible reasons a report has not yet been issued. The block may be under technical review, enrollment fees may still be outstanding, data may not have been submitted, or the original submission may contain issues and NAPT is awaiting a response. Please contact us, and we will be happy to help you […] Read more »
Can you forward my reports to my Accrediting Body (AB)? No. NAPT maintains confidentiality of reports at all times. Participants are responsible for sharing their PT results with their accrediting body. Read more »
Why did I pass my preliminary report but fail my final report? Your results will depend, in large part, upon the reference value assigned to the artifact(s) contained in the ILC/PT. See “What are reference values?” question above for how NAPT obtains its reference values. Since ILC/PTs are in constant circulation, it is necessary to periodically ensure that reference values have not changed. In the case where […] Read more »
